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I Expect From The Practice Team?
The practice team will treat you courteously, reasonably and fairly.
We will see you as close to your appointment time as possible. If there is a significant delay the practice receptionist will give you an explanation if requested.
You will be given a clear explanation of your medical treatment from the appropriate
member of the practice team, eg GP or practice nurse.
You will be given access to your medical record (from November 1991). If you require
a photocopy of your medical record a charge will normally be made for this service.
The practice has a complaints procedure in place. You can expect that any complaints
you have will be dealt with promptly and sympathetically. A leaflet on the internal
complaints resolution procedure will be available from the practice.
There is a clear policy on repeat prescribing.
The GP or other appropriate member of the practice team will offer a visit where
it is needed.
How Can I Help The Practice Team?
You should treat the practice team courteously, reasonable and fairly.
You should endeavour to keep your appointment or arrange to cancel it in good
time so that it can be used by another patient.
You should attend the surgery where possible. The practice will make available
to you their out-of-hours arrangements.
We ask that you do not request house calls or night calls where attendance at
the surgery would be more appropriate.
We would ask that you co-operate with the practice's repeat prescribing
The GP or other appropriate member of the practice team will offer a visit where it is needed.