HOW DO I...
MAKE AN APPOINTMENT?
We run an appointment system.
Patients can, by choice, see any GP - provided that there
is an appointment available. In the event of a doctor being off on holiday, you
will be offered an appointment with one of the other partners. Extended hours appointments are available please speak to staff for information.
On booking your
appointment you may be asked to give a few details. Please do not be offended
by this, as it will help us to help you - eg the receptionist may feel that you
will require longer than the ten minutes allotted to each appointment.
If you are unable to keep your appointment,
please cancel it in good time, so that the appointment may be offered to someone
else.
SAME-DAY APPOINTMENT (These are not emergency appointments)
(Must be requested between 8.00 and 9.30am)
Same-day morning appointments are available for all
patients. Patients should telephone the surgery between 8.00 and 10.00am to arrange one of these
appointments. These appointments are booked for specific times so once the doctors are fully booked, patients
are advised to call again the following morning.
Try not to book these appointments several times in the same week. Show consideration to other patients who also need to see a doctor.
Returns, reports and routine appointments
should be requested after 9.30am and before 6.00pm. Results are available between
3.30 - 4.30pm (excluding Wednesdays).
When calling the surgery, you will hear a recorded message advising
you of the available options: ie if you require a doctor in an emergency press one; for same day appointments
press two etc and for all other enquiries please stay on the line and your call will be dealt with
by a receptionist.
HOW DO I...
OBTAIN AN EMERGENCY APPOINTMENT?
The doctor on-call is responsible for all emergency requests: home
visits; telephone advice calls; emergency appointments etc. We would appreciate your co-operation in not misusing
these appointments.
HOW DO I...
OBTAIN A HOME VISIT?
Home visits are carried out at the
discretion of the doctor and are normally restricted to terminally ill and housebound
patients.
Please do not ask the doctor to call unless the patient is too ill to attend the
surgery. It is essential to give the doctor notice before 10.00am if the visit
is required the same day, except in the case of an emergency.
Please remember home visits are not an efficient use of doctors' time; several
patients can be seen at the surgery in the time it takes to do a home visit.
HOW DO I...
OBTAIN A REPEAT PRESCRIPTION?
If you require regular prescriptions,
the doctor will give you a computer-generated slip. After handing your slip in
at the reception desk, please allow 48 hours for your prescription to be made
out and signed. We do not accept telephone requests for repeat prescriptions,
as we wish to avoid any possibility of an error arising. You will be required
to see a doctor at 6 - 12 monthly intervals to have your medication reviewed. Please
read the prescription request slip for details.
HOW DO I...
REGISTER WITH PRACTICE?
Patients wishing to register will be asked to complete a new patient
questionnaire and will be interviewed by a doctor before registering with the practice. Please bring
a urine sample with you. If you change your name, address or phone number, please let our receptionist
know. If you move outside the practice area, it will be necessary
for you to find a new doctor in your new area. |
